Last updated: 27 May 2026
Bio Gold's current refund policy includes a 365-day Good as Gold Guarantee. This page restates the public policy in plain English and points customers to the official policy for current wording.
The current 365-day Good as Gold Guarantee asks customers to email customersupport@pinepollen.co.nz within 365 days of receiving the order. The current policy does not require a return form, returning remaining product, return shipping payment, or a receipt to request help.
If available, include the checkout email or order number. The support team can still help if those details are not immediately available.
Approved refunds are processed to the original payment method where possible. Timing can depend on payment providers and banks.
The policy states that it does not limit any rights customers may have under applicable consumer law.
Email customersupport@pinepollen.co.nz for guarantee, refund, order, delivery, or customer support questions.
Use the guarantee route for customer satisfaction, order, product, delivery, or refund support within the 365-day window. Include the order number or checkout email if you can, because it helps support find the order faster.
If the issue is medical, urgent, allergic, or medication-related, use appropriate health support first and customer support for the product or order side afterward.
The clean public wording is: Bio Gold has a 365-day Good as Gold Guarantee. Customers can email customersupport@pinepollen.co.nz within 365 days of receiving their order; the current policy does not require a return form, returning remaining product, return shipping payment, or a receipt to request help.
Do not add extra conditions, exclusions, or promises unless they appear in the current refund policy.
If this page and the official refund policy ever differ, use the official refund policy as the controlling public source and ask support to confirm the current position.