365-Day Good As Gold Guarantee
Last updated: 27 May 2026
Bio Gold's current refund policy includes a 365-day Good as Gold Guarantee. This page restates the public policy in plain English and points customers to the official policy for current wording.
Plain-English Summary
The current 365-day Good as Gold Guarantee asks customers to email customersupport@pinepollen.co.nz within 365 days of receiving the order. The current policy does not require a return form, returning remaining product, return shipping payment, or a receipt to request help.
If available, include the checkout email or order number. The support team can still help if those details are not immediately available.
What The Current Policy Does Not Require
- No return form is required to request help.
- No remaining product needs to be returned under the current guarantee wording.
- No return shipping payment is required under the current guarantee wording.
- No receipt is required to request help.
Refund Processing
Approved refunds are processed to the original payment method where possible. Timing can depend on payment providers and banks.
The policy states that it does not limit any rights customers may have under applicable consumer law.
Best Contact Route
Email customersupport@pinepollen.co.nz for guarantee, refund, order, delivery, or customer support questions.
When To Use This Route
Use the guarantee route for customer satisfaction, order, product, delivery, or refund support within the 365-day window. Include the order number or checkout email if you can, because it helps support find the order faster.
If the issue is medical, urgent, allergic, or medication-related, use appropriate health support first and customer support for the product or order side afterward.
How To Reference The Guarantee
The clean public wording is: Bio Gold has a 365-day Good as Gold Guarantee. Customers can email customersupport@pinepollen.co.nz within 365 days of receiving their order; the current policy does not require a return form, returning remaining product, return shipping payment, or a receipt to request help.
Do not add extra conditions, exclusions, or promises unless they appear in the current refund policy.
Policy Hierarchy
If this page and the official refund policy ever differ, use the official refund policy as the controlling public source and ask support to confirm the current position.