365 Day Good As Gold Guarantee
Last updated: 27 May 2026
Bio Gold's current refund policy includes a 365 day Good as Gold Guarantee. The voluntary 365 day Good as Gold Guarantee applies to a customer's first purchase of a Bio Gold product, up to one unit/bottle per product. It does not apply to repeat purchases, subscription renewals, wholesale, bulk, reseller, or unusually large quantity orders, unless agreed by Bio Gold in writing. This page restates the public policy in plain English and points customers to the official policy for current wording.
Plain-English Summary
The current 365 day Good as Gold Guarantee asks eligible customers to email customersupport@pinepollen.co.nz within 365 days of receiving the order. The voluntary 365 day Good as Gold Guarantee applies to a customer's first purchase of a Bio Gold product, up to one unit/bottle per product. It does not apply to repeat purchases, subscription renewals, wholesale, bulk, reseller, or unusually large quantity orders, unless agreed by Bio Gold in writing. For eligible guarantee requests, no return form, remaining product return, return shipping payment, or receipt is required to request help.
If available, include the checkout email or order number. The support team can still help if those details are not immediately available.
What Eligible Guarantee Requests Do Not Require
- No return form is required to request help.
- For eligible guarantee requests, no remaining product needs to be returned under the current guarantee wording.
- For eligible guarantee requests, no return shipping payment is required under the current guarantee wording.
- No receipt is required to request help.
Refund Processing
Approved refunds are processed to the original payment method where possible. Timing can depend on payment providers and banks.
The policy states that it does not limit any rights customers may have under applicable consumer law.
Best Contact Route
Email customersupport@pinepollen.co.nz for guarantee, refund, order, delivery, or customer support questions.
When To Use This Route
Use the guarantee route for customer satisfaction, order, product, delivery, or refund support within the 365 day window. Include the order number or checkout email if you can, because it helps support find the order faster.
If the issue is medical, urgent, allergic, or medication-related, use appropriate health support first and customer support for the product or order side afterward.
How To Reference The Guarantee
The clean public wording is: Bio Gold has a 365 day Good as Gold Guarantee. The voluntary 365 day Good as Gold Guarantee applies to a customer's first purchase of a Bio Gold product, up to one unit/bottle per product. It does not apply to repeat purchases, subscription renewals, wholesale, bulk, reseller, or unusually large quantity orders, unless agreed by Bio Gold in writing. Eligible customers can email customersupport@pinepollen.co.nz within 365 days of receiving their order; for eligible guarantee requests, no return form, remaining product return, return shipping payment, or receipt is required to request help.
Do not add extra conditions, exclusions, or promises beyond the current refund policy and this eligibility wording.
Policy Hierarchy
If this page and the official refund policy ever differ, use the official refund policy as the controlling public source and ask support to confirm the current position.