Terms and Conditions


This is the official website of Bio Gold®. By accessing our site you agree to our terms of access listed below. You will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. If you do not accept these Terms and Conditions you must immediately stop using the Website. If you breach any of the Terms and Conditions, you will be held fully responsible for any legal claim for expenses, liability and financial losses (including legal fees) incurred by Bio Gold® as caused by your breach.

General disclaimer​ 

The content on the Bio Gold® site is for information only. While we try to ensure that the content of this site is free from error, we do not warrant its accuracy, adequacy or completeness or its suitability for your intended use. The content on this site is not intended to be a substitute for commercial judgement, professional or health/medicinal advice, and you should not act in reliance upon any of our site’s content, without first obtaining professional advice relevant to your circumstances.​

Medical and Health Disclaimer 

As Bio Gold® goods utilise natural products there may be a risk of a skin or allergic reaction. Bio Gold® is not responsible and will not be held liable for any allergic or negative reactions from our products. We advise seeking medical advice from a professional before using any of our products. We recommend seeking the guidance of your doctor or other qualified health professional with any questions you may have before undertaking a new health care regime. Never disregard the advice of a medical professional, or delay in seeking it because of something you have read on this Website. Nothing on this website including text, images, graphics and other material constitutes medical advice. All material is for informational purposes only. 

How we use your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We do not sell, publish or give away your information. Information about you provided to us can only be used by us to carry out our business. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable):

With your permission, we may send you emails about our store, new products and other updates. If you ask us specifically not to send e-mails to you or to unsubscribe from such correspondence, we will cease.  In certain situations, we may be obliged to disclose information to law enforcement or other government agencies, for example in the event of an investigation into any activity that is illegal, or that may expose us to legal liability. You have the right to access and correct your personal information held by Bio Gold™ subject to the provisions of the Privacy Act 1993 (NZ).​ If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at info@pinepollen.co.nz.​

Trade Marks

​The trade marks, names, logos and service marks (collectively “trademarks”) displayed on this website is registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trade mark without the prior written permission of Bio Gold®.​​

External Links

​External links may be provided for your convenience, but they are beyond the control of Bio Gold® and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. Please contact us if you would like to link to this website or would like to request a link to your website.​

Specific Use

You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Bio Gold® against any loss, liability, damage or expense of whatever nature which Bio Gold® or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.​


Bio Gold® makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system.

Disclaimer of Liability

Bio Gold® shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither Bio Gold® nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors, or omissions, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


Bio Gold® may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of New Zealand, without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts located in New Zealand in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Legal Disclaimer

Our products are not intended to diagnose, treat, cure or prevent any illness or disease. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. The information on this site is not presented with the intention of diagnosing any disease or condition or prescribing any treatment. It is offered as information only, for use in the maintenance and promotion of good health. In the event that any individual should use the information presented on this website without a licensed medical practitioner’s approval, that individual will be diagnosing for him or herself. No responsibility is assumed by the author, publisher or distributors of this information should the information be used in place of a licensed medical practitioner’s services. No guarantees of any kind are made for the performance or effectiveness of the products on this website.​


Our goal is to ship out to customers within 7 working days. Please check your email for any updates/delays in your order.


Discount codes can not be used in conjunction with any subscription model. 


We know you'll love our pine pollen just as much as we do. In fact, if for any reason you're not completely satisfied, or if goods are faulty we will and offer a full replacement or equivalent store credit for the full purchase amount provided proof of purchase. Any returns need to be made within 30 days of receiving your order. Costs of shipping the product back to us will be paid for by the customer. For the avoidance of doubt, faulty goods means any damage to the product upon receiving your order. It does not include a change in mind. Any return queries need to be made to this address: info@pinepollen.co.nz. 

Credit Card Information

Identity and credit card information is not collected via the website. If we have your credit card information then it is because you gave it to us. We will not share your credit card information with anyone other than our partners and merchant account providers as needed to process your credit card. This effectively prevents anyone from intercepting and reading your personal information. Note that encryption does not take place if you send us an email, but only when you use your web browser.