The Good as Gold Guarantee

Not for you? Get your money back.

Give Pine Pollen Supercharge® a full year. If it's not doing it for you, we'll refund your first order. No return form, no posting the bottle back, no receipt.

We can back it like this because 35,000+ Kiwi men already take it.
Claim your refund Or email customersupport@pinepollen.co.nz
  • 365 days
  • First order
  • Keep the bottle
The Good as Gold Guarantee
The timeline

How the 365 days work

Here's exactly how it plays out. No hoops, no fine-print traps.

  1. Day 1

    Your order arrives

    Your 365 days start the day it lands at your door.

  2. Every day

    A few drops, as directed

    A few drops under the tongue each day, as directed on the label. Give it a proper crack.

  3. Day 365

    Claim deadline

    Not for you? Fill in the form below, or email us, any time before day 365.

How to qualify

What you need to qualify

  • It's your first order

    The guarantee covers eligible first purchases.

  • One bottle per product

    We refund up to one unit of each product.

  • You're inside 365 days

    Get in touch within 365 days of receiving your order.

  • It's for you

    Wholesale, bulk, reseller and unusually large orders aren't covered unless we agree in writing.

How to claim

How to claim your refund

  1. Fill in the form below

    Two minutes: your name, the email you ordered with, your order number and how it went.

  2. Or email us

    Prefer email? Write to customersupport@pinepollen.co.nz with your order number.

  3. We refund your first order

    Up to one bottle per product. No return form, no receipt.

  4. Keep the bottle

    Nothing to post back and no return shipping to pay.

Damaged, faulty or wrong item?

That's separate from the guarantee and there's no time limit to tell us. Email us as soon as you notice and we'll sort it.

The fine print. The guarantee covers your first order, up to one unit of each product, claimed within 365 days of receiving it. Repeat purchases and subscription renewals aren't covered. Wholesale, bulk, reseller and unusually large orders aren't covered unless we agree in writing.
Damaged, faulty or wrong items are handled separately and aren't affected by the 365-day window. If you have a reaction to any product, stop taking it and talk to your healthcare professional.
Nothing in this guarantee limits your rights under the Consumer Guarantees Act 1993. See our Refund policy for the official wording.
The form

Start your refund

Takes two minutes. Prefer email? Write to customersupport@pinepollen.co.nz.

  • Your first order refunded, up to one bottle per product
  • No return form, no posting the bottle back, no receipt
  • Keep the bottle. Nothing to send back
Common questions

Before you ask

Do I have to send the bottle back?

No. Keep it. You don't need to post anything back or pay return shipping.

What's covered?

Your first order, up to one bottle per product, within 365 days of receiving it.

When do my 365 days start?

The day your order arrives.

Are subscriptions covered?

Your first order is. Subscription renewals and repeat purchases aren't.

How do I claim?

Fill in the form on this page, or email customersupport@pinepollen.co.nz with your order number. We'll take it from there.

Damaged, faulty or wrong item?

That's separate from the guarantee and there's no time limit to tell us. Email us as soon as you notice and we'll sort it.

365-Day Good as Gold Guarantee

365-Day Good as Gold Guarantee

Give it a crack. If it's not for you, we'll refund your first order. No returns, receipts or awkward convos. Just the money sent straight back to you.