We're here when you need us

We ship orders every weekday (excluding public holidays) by courier using New Zealand Post. Typically, orders to urban areas arrive within 1-3 business days, while rural addresses may take an additional 1-2 business days.

You will get an email with your tracking information when your order is shipped. The tracking link is inside that email. If it has not turned up, email customersupport@pinepollen.co.nz.

Eligible first purchases are covered by the 365-day Good as Gold Guarantee, up to one unit per product. If you are not satisfied, email customersupport@pinepollen.co.nz within 365 days of receiving your order. The guarantee does not apply to repeat purchases, subscription renewals, wholesale, or bulk orders unless Bio Gold agrees in writing. Your rights under the Consumer Guarantees Act 1993 still apply. See our Refund policy for the official wording.

Yes. Email customersupport@pinepollen.co.nz for any change, skip, or cancellation. We’ll sort it as soon as we get your note.